Privacy Policy

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This Privacy Policy describes how Shelroxxiz ("we," "us," or "our") collects, uses, and protects your personal information when you visit shelroxxiz.world and interact with our DIY balcony decor products and services.

Information We Collect

When you browse our balcony decor products, place an enquiry, or use our contact form, we may collect the following information:

  • Your name and email address when you submit the contact form
  • Messages and enquiries related to our balcony decor products such as the Macrame Plant Hanger Kit, Solar String Light Set, and Outdoor Cushion Cover Collection
  • Browser type, device information, and IP address collected automatically when you visit our pages
  • Cookie data as described in our Cookies Policy

How We Use Your Information

We use the information we collect for the following purposes related to our balcony decor products and services:

  • To respond to your product enquiries and provide personalised recommendations for balcony decor items
  • To process orders and manage returns for our decor products as outlined in our Return Policy
  • To improve our product offerings and website content based on user preferences
  • To send relevant updates about new balcony decor products, seasonal collections, and DIY project guides when you have opted in
  • To ensure the security and proper functioning of shelroxxiz.world

Product-Related Data

When you enquire about or purchase our balcony decor products, we store information necessary to fulfil your request. This includes product preferences, shipping details for Australian deliveries, and communication history. We retain this data only as long as necessary to complete your enquiry or as required by Australian law.

Data Protection

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, or destruction. All data transmitted through shelroxxiz.world is secured using HTTPS encryption.

Third-Party Services

We may use third-party services for analytics and email communication. These services process data in accordance with their own privacy policies. We do not sell your personal information to third parties.

Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for communications at any time

Complaints

If you believe we have breached the Australian Privacy Principles or a registered privacy code, you may lodge a complaint with us. Please contact us in writing at clients@shelroxxiz.world with details of your concern. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints.

Overseas Disclosure

We generally store and process personal information in Australia. Some third-party services we use (such as analytics or email providers) may process data on servers located overseas. Where we use such services, we take reasonable steps to ensure that overseas recipients comply with Australian privacy standards or equivalent protections. If practicable, we will notify you of the countries where your information may be held; please contact us for current details. By using our website and services, you consent to such disclosures where necessary for our operations.

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at clients@shelroxxiz.world or call +61 2 8363 1144.

Shelroxxiz
9/19 Rodborough Rd, Frenchs Forest NSW 2086, Australia